FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about our products, orders, shipping, and more.

GENERAL QUESTIONS

Primal Peptides is a supplier of premium research peptides manufactured for laboratory and scientific research purposes only. Every batch undergoes quality control testing and is accompanied by supporting documentation whenever applicable.

No.

All products sold by Primal Peptides are strictly intended for laboratory research purposes only. They are NOT intended for human consumption, therapeutic use, veterinary use, or diagnostic applications.

Yes.

Every batch undergoes identity and purity verification through third-party laboratory testing to help ensure consistent research quality.

Yes.

Most products include a Certificate of Analysis. You can also access available documentation through our COA Library using the batch number when applicable.

ORDERS & SHIPPING

Shipping times vary depending on your location.

Typical delivery estimates:

  • United States: 2–5 Business Days
  • International: 5–14 Business Days

Delivery times may vary during holidays or customs inspections.

Yes.

We ship to many countries worldwide where permitted by applicable regulations.

Please review your local regulations before placing an order.

Orders are packaged securely and discreetly to help protect product integrity during transit.

Once your order has shipped, you’ll receive an email containing your tracking information.

Orders can only be modified or cancelled before they have been processed for shipment.

Please contact our support team immediately if changes are needed.

PAYMENTS

We currently accept several secure payment options including:

  • Bitcoin (BTC)
  • USDT
  • Cash App
  • Venmo

Available payment methods may vary by region.

Yes.

All transactions are processed using secure payment systems designed to protect your information.

PRODUCT INFORMATION

Storage recommendations vary depending on the product.

For best results:

  • Store unopened products in a cool, dry environment.
  • Refrigerate after reconstitution if applicable.
  • Avoid excessive heat and direct sunlight.

Always follow the storage recommendations listed on the product page.

Lyophilized refers to a freeze-drying process used to improve product stability during storage and shipping.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the package
  • Photos of the product

Our support team will review the issue promptly.

COA & QUALITY

Use the COA Library to search using your batch number and download the corresponding Certificate of Analysis.

A typical COA may include:

  • Batch Number
  • Product Name
  • Purity
  • Identity
  • Appearance
  • Testing Date
  • Laboratory Verification

ACCOUNT

No.

Guest checkout is available, although creating an account allows you to:

  • View order history
  • Track orders
  • Save shipping information
  • Download invoices

Use the Forgot Password link on the login page to reset your password securely.

RESEARCH USE

Our products are manufactured exclusively for laboratory research applications.

They are not approved for human consumption or medical use.

No.

Primal Peptides does not provide dosing guidance, medical advice, or recommendations regarding human or animal use.

SUPPORT

Our support team is available to assist with:

  • Orders
  • Shipping
  • COA requests
  • Product documentation
  • General inquiries

Visit our Contact Us page or use the live chat feature.

RESEARCH USE DISCLAIMER

All products sold by Primal Peptides are intended strictly for laboratory research purposes only.
They are not intended for human consumption, therapeutic use, veterinary use, or diagnostic applications. By purchasing from this website, you acknowledge that you understand and agree to these conditions.