Refund and Returns Policy

Refund & Return Policy

At Primal Peptides, customer satisfaction is important to us. We are committed to providing high-quality research products and exceptional service. Due to the specialized nature of our products, please review our Refund & Return Policy carefully before placing an order.

By purchasing from Primal Peptides, you acknowledge and agree to the terms outlined below.

Eligibility for Returns

Because our products are intended strictly for laboratory and scientific research purposes, we are generally unable to accept returns once an order has been shipped or delivered.

Returns may be considered only under the following circumstances:

  • You received the wrong product.
  • Your order arrived damaged during shipping.
  • Your order was incomplete or items were missing.
  • The product received does not match your confirmed order.

To request a return or replacement, you must contact our support team within 7 days of receiving your order.

Non-Returnable Items

For safety, quality assurance, and regulatory reasons, the following items cannot be returned:

  • Opened products
  • Used products
  • Products with broken seals
  • Products stored improperly after delivery
  • Custom or special-order products
  • Products damaged through misuse or improper handling

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Photos of any shipping damage (if applicable)

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A refund, where appropriate

The resolution offered will depend on the nature of the issue and our review.

Missing Items

If an item is missing from your shipment, please notify us within 7 days of delivery.

After verifying your order, we will work to resolve the issue promptly, which may include shipping the missing item or offering an appropriate resolution.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order enters fulfillment or has been dispatched, it cannot be canceled.

If you need to cancel an order, please contact us immediately after placing it.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your financial institution or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges.

If a replacement is approved due to an incorrect or damaged item, we will arrange for the correct product to be sent after reviewing your claim.

Shipping Costs

If a return is approved due to an error on our part, we may provide return shipping instructions or cover reasonable return shipping costs.

If a return is approved for any other reason, the customer may be responsible for applicable shipping costs.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

If your shipment appears lost or significantly delayed, please contact us and we will assist you in working with the carrier to investigate the shipment.

Research Use Notice

All products sold by Primal Peptides are intended strictly for laboratory and scientific research purposes only.

Our products:

  • Are not intended for human consumption.
  • Are not intended for veterinary use.
  • Are not intended for therapeutic or diagnostic purposes.
  • Should only be handled by qualified individuals in appropriate laboratory settings.

Returns and refunds cannot be requested based on research outcomes, experimental results, or uses outside the intended research purpose.

Contact Us

If you have questions regarding this Refund & Return Policy or need assistance with an order, please contact our support team.

Primal Peptides

Email: support@primalpeptides.net

Website: www.primalpeptides.net

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Our Commitment

At Primal Peptides, we are committed to delivering high-quality research products with accuracy, transparency, and dependable customer support. If an issue arises with your order, we will work with you promptly to find a fair and reasonable resolution in accordance with this policy.